Support and operational guidance

FAQ

• Is Kahu Ola an official government app?

  No. Kahu Ola is an independent civic technology initiative and should be treated as a supplemental informational tool.

• Why do some module buttons remain disabled?

  The public portal shows the production roadmap, but interactive modules stay marked as coming soon until each workflow is ready for safe release.

• Does the landing page call government APIs directly in my browser?

  No. The public landing page uses static presentation patterns for clarity and resilience. Live browser-side calls are intentionally limited on the public homepage.

Troubleshooting

• Refresh the page to ensure the latest static build is loaded.
• Confirm that ./styles.css loads and that browser extensions are not blocking local assets.
• Use the root production URLs only: /, /privacy.html, and /support.html.
• If a module is labeled coming soon, that behavior is expected in the current release.

Permissions

Location: Location access should only be requested when a specific safety function needs it, such as shelter distance, route context, or proximity-based alerts. The intended model is contextual use rather than continuous background collection.

Notifications: Notification access may be used on supported client platforms so residents can receive timely civic safety prompts. Users can disable notifications at any time in device settings.

Official sources residents should follow

• weather.gov (NWS)
• ready.gov
• tsunami.gov
• usgs.gov (hazards)
• airnow.gov
• fema.gov
• mauicounty.gov (local guidance)